Category Archives: Agility

I Have the Need for Speed

  Anyone else remember the old beer ads where people would fire back and forth, “Tastes great! Less Filling!”? When I hear financial leaders talk about mobile platforms versus branches, I see the same dynamic, debating the relative merits as if they are separate strategies. Customers want simple, easier, secure and faster. They want what best fits into their lives. So branches AND mobile are the future, yet each has… Read More »

Build Trust in Your Branch

  Building Trust in Your Branch This week I read a wonderful quote: “Trust leaves on horseback and returns on foot.” It’s so easy to lose trust in a hurry and so difficult in today’s society to gain it back. Let’s take two minutes to talk about trust in your financial institution. Building Trust with Customers The more you convince customers they are more than a wallet, the more they… Read More »